Free shipping on orders over $99
Vape Store Australia

Privacy Policy

Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following information:

  • Full name;

  • Email address;

  • Phone number;

  • Billing and shipping address;

  • Payment details;

  • Order history;

  • IP address and browser information;

  • Any information submitted through contact forms or customer support.

Payment Information

Payments are processed securely through third-party payment providers.

We do not store full credit card details on our servers.

Payment providers may collect and process your payment information according to their own privacy policies.

How We Use Your Information

We use your information to:

  • Process and fulfill orders;

  • Verify customer age where required;

  • Provide customer support;

  • Send order updates and shipping notifications;

  • Improve website functionality and user experience;

  • Detect fraud or suspicious activity;

  • Comply with legal obligations.

With your consent, we may also send promotional emails, SMS messages, or marketing communications.

Age Restriction

Our website and products are intended only for adults aged 18 years and over.

We do not knowingly collect information from minors.

If we become aware that information has been collected from a person under the legal age, we will delete the information immediately.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance;

  • Remember customer preferences;

  • Analyze website traffic;

  • Assist with marketing and advertising.

You may disable cookies through your browser settings, although some website functions may not operate correctly.

Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors;

  • Shipping and delivery providers;

  • Website hosting providers;

  • Fraud prevention services;

  • Marketing platforms.

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain customer information only as long as necessary for:

  • Business operations;

  • Legal compliance;

  • Accounting and tax obligations;

  • Fraud prevention.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

You may also unsubscribe from marketing communications at any time.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our website contact page.

Contact Us