Return & Refund Policy

Returns

Due to hygiene, safety, and regulatory reasons, we do not accept returns on opened, used, or disposable vaping products unless the item is faulty or required under Australian Consumer Law.

Please choose carefully before placing your order.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your claim, please provide:

• Your order number;

• A description of the issue;

• Clear photos or videos showing the problem.

Once reviewed, we may offer:

• A replacement;

• Store credit;

• A refund;

• Technical troubleshooting support.

Eligibility for Returns

Items may only be eligible for return if:

• The product is unused and unopened;

• The item is in original packaging;

• The return request is approved by our team.

Approved returns must be sent back within 7 days of approval.

Non-Returnable Items

The following items cannot be returned:

• Opened or used vape devices;

• Opened e-liquids or pods;

• Disposable vapes;

• Clearance or sale items;

• Products damaged through misuse or accidental damage.

Change of Mind

We do not offer refunds for change of mind purchases.

Exceptions may be made at our discretion for unopened products in resalable condition.

Original shipping costs are non-refundable.

Warranty Claims

Certain products may include a manufacturer warranty.

Warranty does not cover:

• Physical damage;

• Water damage;

• Improper use;

• Coil burnouts;

• Normal wear and tear;

• User modification.

Refund Processing

Approved refunds will be processed back to the original payment method.

Please allow 3–10 business days for refunds to appear depending on your bank or payment provider.

Shipping Responsibility

Customers are responsible for return shipping costs unless:

• The item is faulty;

• The wrong product was sent;

• The item arrived damaged.

We recommend using tracked shipping for all returns.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Customers may be entitled to a replacement, refund, or repair where products fail to meet consumer guarantees.

Contact Us

For return requests or support, please contact our customer service team through our website contact page before sending any products back.